Refund and Returns Policy

Last Updated: September 1, 2026

At Gallofino, we want you to feel confident when making a purchase. If you are not completely satisfied with your order, we are here to help. This Refund and Returns Policy explains the conditions and process for requesting a return, exchange, or refund.

1. Return Eligibility

You may be eligible to request a return if your item meets the following conditions:

  • The return request is made within [3 days] of receiving your order.
  • The item is unused and in its original condition.
  • The item is returned with its original packaging, labels, and accessories, where applicable.
  • You can provide your order number or proof of purchase.

Certain products may not be eligible for return due to their nature, condition, or applicable laws.

2. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized or customized products.
  • Items marked as final sale.
  • Used or altered products.
  • Products without their original packaging where packaging is necessary for resale.
  • [Add any other non-returnable products specific to your business.]

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the item and packaging, when applicable.
  • Any other information we reasonably request.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

4. How to Request a Return

To request a return, contact us at Support@gallofino.us with your order number and the reason for the return.

Please do not send an item back before receiving return instructions from us. Items returned without prior approval may not be accepted.

Once your return request is reviewed and approved, we will provide instructions for completing the return.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, [the customer is responsible for return shipping costs / Gallofino will provide a return shipping label].

Original shipping charges may be non-refundable unless required by applicable law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow [5–10 business days] for the refund to be processed after approval. Your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be available. This may apply where an eligible item is returned with signs of use, missing components, damaged packaging, or other conditions that affect its value, where permitted by applicable law.

We will communicate any applicable deduction before processing the refund whenever reasonably possible.

8. Exchanges

If you would like to exchange an eligible item, please contact us at Support@gallofino.us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at Support@gallofino.us.

Cancellation requests cannot always be guaranteed if an order has already been processed, prepared, shipped, or otherwise fulfilled. In such cases, the order may need to be handled under our standard return policy.

10. Late or Missing Refunds

If you have been notified that your refund was issued but have not received it, first check your bank or payment account and contact your payment provider.

If the refund is still missing after the expected processing period, please contact us so we can help investigate the issue.

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about returns, exchanges, refunds, or cancellations, please contact us:

Website: gallofino.us
Email: Support@gallofino.us

We are committed to handling return and refund requests fairly and providing clear information throughout the process.